CANCELLATION POLICIES AND RESERVATION CONDITIONS

RESERVATION CONDITIONS

These reservations conditions regulate the online purchase with Turismo Konrad, S.L., hereinafter, HOVIMA HOTELS, owner of the website www.hovima-hotels.com.

Likewise, users are informed that the company Santa María del Sur, S.L. is part of the HOVIMA HOTELS GROUP and is responsible for the corresponding files with the same names as the Tourist company Konrad, S.L. This Privacy Policy is applicable to the entire HOVIMA HOTELS group.
The online reservation with the company is regulated in these conditions so it is assumed that the customer knows and accepts them, as well as our Cookies Policy, Privacy Policy and Legal Notice.

Reservations process

You can manage your online reservation through our Adorahotels booking engine. Use the form for the purpose of filling in the reservation information and fill in the form with your personal data. Once completed, select the payment method.

The information provided to make the reservation must be true, accurate, updated and specific to the user who wishes to make the reservation from our website.

Prices, taxes and offers

The prices listed on this website are with taxes included. Our offers will be valid during the period shown in our brochures and website.

Reservation confirmation

Once the reservation is made, you will receive an email within 24 hours to the account provided in the form, where it will be confirmed.

* In the Check-in, it is essential to provide documentation of all the occupants.

CANCELLATION POLICY

Deposits are charged at the time of booking, in case of cancellation or no-show on the arrival date will not be refunded!

DEPOSITS

HOVIMA Costa Adeje / HOVIMA La Pinta Beachfront Family Hotel

80€/unit and 150€/unit for stays passing through the dates of Christmas/New Year and Easter.

HOVIMA Jardín Caleta / HOVIMA Santa María / HOVIMA Panorama / HOVIMA Atlantis

30€/unit and 90€/unit for stays passing through the dates of Christmas/New Year and Easter.

* The pending has to be paid in the Check-in.

Special cancellation conditions/modifications of the non refundable rate

Payment of 100% of your stay will be made at the time of confirmation of the reservation through a charge on your credit card. This fee is not entitled to a refund in case of cancellation, modification or no show at the hotel. This rate is not compatible with another type of offer or discount.

Technical means for identifying an error

If at the time of making your reservation you made an error, you can contact our reservations department by calling our telephone number +34 922 797 677 or +34 922 797 661 or send an email to info@hovima-hotels.com

TO CANCEL, MODIFY OR EXTEND YOUR RESERVATION

To proceed with the cancellation of the reservation, you can do it yourself (through the email of your reservation through the link “click here to cancel your reservation”.

For changes or extensions of reservations or in case of any other doubt for any of our Hotels, please contact directly the Reservations Department through one of these means:

e-mail: info@hovima-hotels.com
Phone: +34922797677 +34922797661
Fax: +34 922 794 221

Alternative Dispute Resolution for consumers

Pursuant to Art. 14.1 of Regulation (EU) 524/2013 and Art. 13 of Directive 2013/11 / EU, we inform that those traders of the European Union that enter into contracts of purchase or on-line services, made through e-commerce, should provide information on the existence of the Platform for online dispute resolution. This platform offers a single window that allows consumers and traders in the European Union to resolve disputes in the case of national and cross-border purchases.

For this reason, we inform you that in the following link you can access the aforementioned platform: http://ec.europa.eu/consumers/odr/

Also, if the consumer wants to resolve a conflict without resorting to court settlement, you can do it through our email lopd@hovima-hotels.com

Modification of the present conditions and duration

The owner of this website may modify at any time the conditions set forth herein, being duly published as they appear here, by their own criteria or motivated by the modification of applicable legislation. The validity of the mentioned conditions will be applied until they are modified by others duly published.

Legalisation and jurisdiction

The legislation applicable to the content of the website will be the Spanish laws and jurisdiction, corresponding to the Courts and Tribunals in Santa Cruz de Tenerife.

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